Privacy Policy

Rainbow Bridge Letters ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website.

By using this website, you agree to the practices described in this policy.

Information We Collect

We may collect personal information when you visit our website, fill out a contact form, submit information for a personalized letter, subscribe to emails, click through to our Shopify store, or interact with site features.

The information we may collect includes: name, email address, phone number (if provided), information you voluntarily submit about your dog, IP address, browser and device information, and website usage data.

How We Use Your Information

We may use your information to provide requested services, personalize memorial letters, respond to inquiries, improve our website experience, send optional email communications, analyze website performance, and maintain security.

We do not sell your personal information.

Shopify Store & Payment Processing

Rainbow Bridge Letters operates its store on Shopify. When you make a purchase:

Your payment information is processed securely by Shopify.
We do not store credit card information ourselves.
Shopify's privacy policy governs transaction data on the shop domain.

We encourage you to review Shopify's privacy policy when making purchases.

Cookies & Tracking Technologies

Our website may use cookies and similar technologies to improve site functionality, analyze traffic, measure marketing performance, and enhance user experience.

You can disable cookies through your browser settings. However, doing so may affect site functionality.

Email Communications

If you voluntarily provide your email address, you may receive order-related communication, grief resources, and updates about memorial products.

You may unsubscribe at any time by clicking the unsubscribe link in any email.

Data Protection

We take reasonable security measures to protect your information from unauthorized access, disclosure, or misuse.

However, no method of transmission over the internet is 100% secure. By using our website, you acknowledge this risk.

Third-Party Services

We may use trusted third-party services for website hosting, email marketing, analytics, payment processing, and advertising.

These providers have their own privacy policies governing their services.

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

Your Rights

Depending on your location, you may have rights regarding your personal information, including access to your data, correction of inaccurate data, deletion of personal data, and opting out of marketing communications.

To request changes or ask questions, please contact us.

Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy, you may reach out to us through the contact form on our website.